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Patient Services Representative - Cascade * Days - Resource in Cascade, MI at Metro Health

Date Posted: 4/14/2018

Job Snapshot

Job Description

This is a resource/on-call position with no guarantee for hours (not part-time or full-time.)

General Summary
Under the direction of the clinic Office Manager, the Receptionist/Front Desk serves as the first point of contact between the clinic and patients. Essential duties include providing excellent customer service, patient registration, handling incoming and outgoing calls, scheduling appointments and assisting patients with forms. In addition, the Receptionist/Front Desk must be highly organized and have excellent interpersonal skills. This position operates in a fast pace environment and is considered a crucial link between the patient and care team.   


  1. High school education or equivalent
  2. Prior administrative or clerical experience in a clinical setting preferred
  3. Knowledge of medical terminology and coding preferred
  4. Excellent customer service and interpersonal skills; demonstrated ability to work with diverse groups of people
  5. Well developed verbal and written communication skills
  6. Strong telephone skills and etiquette
  7. Knowledge of basic math and office procedures
  8. Ability to work under pressure with minimal supervision
  9. Proven flexibility and willingness to handle a variety of tasks
  10. Basic computer knowledge and skills
  11. Experience with computer data entry and strong typing skills

Essential Functions and Responsibilities:

  1. Welcomes and greets all patients and visitors, in person or over the phone
  2. Answers and directs all incoming calls
  3. Takes complete and accurate patient messages that need to be relayed to the care team
  4. Schedules patient appointments and handles inquires
  5. Collaborates with the care team to maintain and improve patient care and service
  6. Registers patients according to established protocols and manages assigned work queues
  7. Assists patients in completing all necessary forms and documentation
  8. Ensures accurate billing information for patients
  9. Maintains patient correspondence and follow-up calls
  10. Collects payment and reconciles cash draw
  11. Ensures reception area, office files and front desk are well maintained
  12. Maintains patient privacy and confidentiality
  13. Performs other clerical duties as assigned  
Category: Admin & Clerical, Customer Service, Health Care

Job Requirements

Highest Education Level Required:High School/GED Or Equivalent Shift:Day On Call:No Weekends:No