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Patient Registration Representative - Pre-Arrival Service * Days - 40hrs/wk. in Wyoming, MI at Metro Health

Date Posted: 4/11/2018

Job Snapshot

Job Description

This position consists of 10-hr shifts; those shifts will primarily be in the Outpatient area and in the ED on the weekend. The schedule will be: Week 1 - Monday, Tuesday, Wednesday, & Friday from 8am-6:30pm; Week 2 - Monday, Tuesday, Wednesday, & Friday from 8am-6:30pm (will have Friday off when working Saturday, there will be a rotation for every third Saturday).

General Summary:

Under the direct supervision of the Patient Access Manager, the patient registration representative is responsible to obtain demographic, financial, and insurance information from patients and/or their representatives to ensure prompt insurance reimbursement.

Requirements:

  1. High School diploma, GED, or equivalent required.
  2. College Education: 1-2 years preferred.
  3. Certified Healthcare Associate Certification (CHAA) preferred.
  4. 2-3 years prior experience in Hospital, Medical Registration/Billing experience required or equivalent medical schooling.
  5. Medical Terminology preferred.
  6. Knowledge of CPT-4 and ICD-9/10 recommended.

Essential Functions and Responsibilities:

  1. Obtain demographic, financial, and insurance information from patients and/or their representatives to ensure prompt insurance reimbursement.
  2. Verify insurance for patients through Real Time Eligibility.
  3. Collect patient co-pays, deductibles, and any outstanding balance accounts.
  4. Completes Epic work queues daily.
  5. Completes accounts in AHIQA daily.
  6. Responsible for daily cash reconciliation.
  7. Required to work on-call and holiday schedules.
  8. Ability to utilize a workstation on wheels (WOW) when completing bedside registrations.
  9. Ability to maintain confidentiality in all situations.
  10. Maintain excellent oral and written communication skills.
  11. Other duties as assigned.
Category: Admin & Clerical, Customer Service, Health Care

Job Requirements

Highest Education Level Required:High School/GED Or Equivalent Shift:Day On Call:Yes Weekends:Yes