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Call Center/Radiology Business Support Associate I - Radiology * Thursday/Monday Nights - 24hrs/wk in Wyoming, MI at Metro Health

Date Posted: 12/28/2018

Job Snapshot

Job Description

Call Center/Radiology Business Support Associate I - Radiology * Thursday/Monday Nights - 24hrs/wk

Requisition #: req862

Shift: Nights

FTE status: 0.6

On-call: No

Weekends: No

This position will work 12-hr shifts, Thursday and Monday nights in our Radiology Call Center.

General Summary:
Under the direct supervision of the Radiology Support Supervisor the Radiology Business Support Assistant will act as frontline representatives of the Radiology Department assisting internal and external customers in a professional and friendly manner. Confidentiality and accuracy are essential to the performance of job duties. 


  1. Completion of high school education.
  2. Medical Terminology
  3. Excellent computer skills utilizing Microsoft Word, Microsoft Excel, and e-mail
  4. Positive interpersonal skills
  5. Excellent customer service skills
  6. Ability to use good judgment.
  7. Excellent verbal and written communication skills.
  8. Previous medical office experience preferred.
Essential Functions and Responsibilities:
  1. Provide and maintain excellent customer service in a professional and timely manner.
  2. Support internal and external customers by using continual proficient skills with Radiology Systems (i.e. PACS, EMR, e-mail, and etc.)
  3. Performs clerical duties within scope of radiology department needs.
  4. Attendance of dept. /team meetings 50% and required in-services to maintain professional growth.
  5. Maintain certifications and education required by the hospital and radiology department.
  6. Utilize and effectively use all Radiology equipment and software in the performance of daily responsibilities.
  7. Demonstrate excellent customer service in all interactions.
  8. Participate in the department quality initiatives of the department.
  9. Display consistent proficiency in using AIDET when communicating with patients, visitors, physicians, peers, managers, volunteers, internal and external customers.
  10. All other duties as assigned
Category: Customer Service, Health Care, Admin & Clerical